G18 - Privacy & Data Protection Policy
At g18, we are committed to protecting your personal data and safeguarding your privacy throughout your experience on our platform. This policy explains how we collect, use, and responsibly store your personal information.
Information Collected
We collect the following information to deliver the best service and personalized experience:
- Account Information: Name, email address, phone number, and other registration details.
- Device & Browser Information: Technical data that helps improve platform performance on desktop and mobile.
- Local Payment Information: MYR transaction details including payment methods like DuitNow and GrabPay.
- Cookies & Tracking: We use cookies to ensure smooth navigation and analyze site usage.
- Usage Data: Your betting activity and interactions to tailor offers and promotions.
Purpose of Information Use
Your information is used for:
- Processing transactions and bets lawfully and securely.
- Providing responsive customer support and high-quality online service.
- Personalizing user experience and delivering relevant communications.
- Compliance with legal obligations and platform security.
Data Storage & Security
G18 uses the latest encryption technology to protect data and conducts regular security audits. Personal data is stored only as long as necessary and deleted per our policy when no longer needed.
Sharing Information with Third Parties
We do not sell your personal information to third parties. We only share data with trusted service providers, like payment processors and technology vendors, to support the operation of our platform.
User Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Correcting inaccurate or incomplete information.
- Deletion: Request deletion of certain data under applicable legal conditions.
To exercise this right, please contact [email protected].
Policy Changes & Support Contact
We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page with the latest update date. We encourage you to review the policy regularly to stay informed about our practices.
If you have any questions or need assistance, please visit Frequently Asked Questions or contact our customer support.